Frequently Asked Questions

• 48+ hours notice: No charge
• 24-48 hours notice: 50% of quoted service price
• Less than 24 hours or no access: Full service charge

We require safe, unobstructed access at the scheduled time. Failure to provide access will be treated as a late cancellation.

Payment is due in full upon completion of service, before our technicians leave the premises.

Accepted methods:

• Cash
• Bank Transfer
• Debit/Credit Cards

Late payments may incur interest charges and recovery costs.

Yes, we carry full Public Liability Insurance. Insurance certificates are available on request.

Stain removal success depends on:

• Type of stain (coffee, wine, ink, pet accidents, etc.)
• Age of the stain
• Fibre composition and dye stability
• Previous cleaning attempts
• Colourfastness of materials

We will make every effort to achieve the best possible results, but some soiling may be permanent. Please identify all stains before we begin.

Carpets will be left damp after cleaning. Typical drying times are 4-12 hours depending on:

• Material type and thickness (wool vs synthetic)
• Room temperature and humidity levels
• Ventilation and air circulation
• Weather conditions
• Underlay type

Before Service:

• Remove breakables and valuables from cleaning areas
• Identify and disclose all stains/areas of concern
• Secure pets and children away from work areas
• Move small furniture if possible (we can move light furniture)
• Vacuum thoroughly if possible

After Service:

• Ensure adequate ventilation for drying
• Keep foot traffic off damp carpets
• Replace furniture only when completely dry (use protective pads)
• Report any concerns immediately to the technician

Yes, we use professional-grade, environmentally responsible cleaning solutions. However:

• We recommend keeping pets and children away until surfaces are completely dry
• Individuals with chemical sensitivities should avoid the area during cleaning and until dry
• We always test for colourfastness before proceeding

If you have specific allergies or sensitivities, please inform us before we begin.

We use professional equipment with adjustable pressure settings and appropriate techniques for each surface type. However:

• We assess surface condition before starting
• Older or weakened surfaces may require special care
• We cannot be responsible for pre-existing weaknesses that become apparent after cleaning
• Loose pointing, crumbling mortar, or deteriorating surfaces should be reported before service

Yes, we can effectively treat and remove:

• Oil and grease stains
• Algae, moss, and lichen
• Mould and mildew
• General dirt and grime buildup
• Rust stains (where appropriate)

Before we arrive, please:

• Ensure clear access to the area
• Move vehicles, garden furniture, and potted plants
• Keep windows and doors closed in the work area
• Provide access to an outdoor water supply if needed
• Secure pets away from the work area
• Identify any fragile or special surfaces

You do not need to be present if access arrangements are made in advance.

Recommended frequency depends on:

• Driveways/Patios: Every 12-24 months
• Decking: Every 6-12 months (may need treatment afterwards)
• Walls/Fences: Every 18-36 months
• Gutters: Annually (especially before winter)

Areas with heavy shade, moisture, or tree cover may require more frequent cleaning.